E. Student Support

The provider employs the following to enhance student experience and success:

PROTOCOLS FOR COMMUNICATION

[DLD E 1: Information (provided to students, parents and mentors) on protocols for communicating with the instructor and course/program provider.]

EVIDENCE– Program items:

• Screenshots- Teacher Communication Protocols (E1)

MONITORING STUDENT PROGRESS

[DLD E 2: Institutionalized practices for monitoring student progress and helping students keep up with the pace of their course.]

EVIDENCE– Program items:

• Excerpt from OnlineHS Manual- Student Support Matrix (E2)
• Screenshot- Visitation Schedule to Help Students Keep up (E2)

POLICIES & SYSTEMS TO ADDRESS

[DLD E 3: The provider uses policies and systems to resolve student, school, and parent questions, complaints, and appeals.]

EVIDENCE– District Board Policy:

• Everett School District - Community Relations Board Policy 4312P (E3)

PREREQUISITE TECHNOLOGY SKILLS

[DLD E 4: Disclosure of expected technology skills prior to enrollment in a course.]

EVIDENCE– Program items:

• Screenshot- Expected Technology SKILLS Prior to Enrollment (E4)

NAVIGATING THE ONLINE ENVIRONMENT

[DLD E 5: Required training and online support provided to students to aid them in navigating the online environment.]

EVIDENCE– Program items:

• Screenshots- Required Training and Online Support for Navigation (E5)