E. Student Support

The provider employs the following to enhance student experience and success:

PROTOCOLS FOR COMMUNICATION

[DLD E 1: Information (provided to students, parents and mentors) on protocols for communicating with the instructor and course/program provider.]

EVIDENCE– Program items:

[wp_lightbox_prettyPhoto_anchor_text_pdf link=”https://onlinehs.net/dld/e1-instructor-contact.pdf” width=”800″ height=”600″ title=”Screenshots- Teacher Communication Protocols (E1)” text=”Screenshots- Teacher Communication Protocols (E1)”]

[DLD E 2: Institutionalized practices for monitoring student progress and helping students keep up with the pace of their course.]

EVIDENCE– Program items:

[wp_lightbox_prettyPhoto_anchor_text_pdf link=”https://onlinehs.net/dld/e2-institutional-support.pdf” width=”800″ height=”600″ title=”Excerpt from OnlineHS Manual- Student Support Matrix (E2)” text=”Excerpt from OnlineHS Manual- Student Support Matrix (E2)”]
[wp_lightbox_prettyPhoto_anchor_text_pdf link=”https://onlinehs.net/dld/e2-help-students.pdf” width=”800″ height=”600″ title=”Screenshot- Visitation Schedule to Help Students Keep up (E2)” text=”Screenshot- Visitation Schedule to Help Students Keep up (E2)”]

[DLD E 3: The provider uses policies and systems to resolve student, school, and parent questions, complaints, and appeals.]

EVIDENCE– District Board Policy:

[wp_lightbox_prettyPhoto_anchor_text_pdf link=”https://onlinehs.net/dld/e3-board-policy-4312.pdf” width=”800″ height=”600″ title=”Everett School District – Community Relations Board Policy 4312P (E3)” text=”Everett School District – Community Relations Board Policy 4312P (E3)”]

[DLD E 4: Disclosure of expected technology skills prior to enrollment in a course.]

EVIDENCE– Program items:

[wp_lightbox_prettyPhoto_anchor_text_pdf link=”https://onlinehs.net/dld/e4-technology-skills.pdf” width=”800″ height=”600″ title=”Screenshot- Expected Technology SKILLS Prior to Enrollment (E4)” text=”Screenshot- Expected Technology SKILLS Prior to Enrollment (E4)”]

[DLD E 5: Required training and online support provided to students to aid them in navigating the online environment.]

EVIDENCE– Program items:

[wp_lightbox_prettyPhoto_anchor_text_pdf link=”https://onlinehs.net/dld/e5-required-nav-support.pdf” width=”800″ height=”600″ title=”Screenshots- Required Training and Online Support for Navigation (E5)” text=”Screenshots- Required Training and Online Support for Navigation (E5)”]